Crystal Clear Therapy PLLC: Your Partner in Mental Health

Effective Date: 1/1/2025

Crystal Clear Therapy PLLC (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our counseling services.

1. Information We Collect

We may collect the following types of information:
 

a. Personal Information You Provide
When you complete contact forms, schedule an appointment, or communicate with us, we may collect your name, phone number, email address, and other identifying information.
 

b. Health Information (Clients Only)
If you become a client, we may collect and store Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act (“HIPAA”). This includes clinical intake details, progress notes, and other sensitive information needed for treatment and documentation.
 

c. Automatically Collected Information
Our website may collect data automatically through cookies, analytics, and similar technologies. This may include your IP address, browser type, operating system, and how you navigate our website.

2. How We Use Your Information

We use collected information to:
- Provide therapy and counseling services
- Manage scheduling, billing, and client records
- Respond to inquiries and client requests
- Maintain ethical and legal compliance
- Improve website functionality and user experience

3. Confidentiality & HIPAA Compliance

Crystal Clear Therapy PLLC adheres to all applicable federal and state confidentiality laws, including HIPAA. Your health and personal information will not be shared without your written consent except as permitted or required by law.
 

Legal exceptions to confidentiality include:
- Suspected child, elder, or dependent adult abuse
- Threats of serious harm to self or others
- Legal or court-ordered disclosures
- Medical emergencies
 

Electronic communication (such as email or contact forms) may not be fully secure. Please use discretion when sharing personal or clinical information online.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited data only when:
- You provide written authorization
- Service providers assist with scheduling, billing, or technology support (bound by confidentiality agreements)
- Required by law, regulation, or court order
- There is a risk of serious harm to you or others

5. Data Security

We maintain administrative, technical, and physical safeguards to protect your information. While no system can guarantee absolute security, we take reasonable steps consistent with HIPAA and professional standards to secure your data.

6. Your Rights (HIPAA Clients)

If you are a therapy client, you have the right to:
- Request access to your health records
- Request corrections or amendments
- Request restrictions on certain disclosures
- Receive a copy of our Notice of Privacy Practices (NPP) upon request

7. Cookies & Website Analytics

Our website may use cookies or analytics tools to improve performance and understand visitor behavior. You may disable cookies through your browser settings, but doing so may affect site functionality.

8. Third-Party Links

Our website may contain links to other websites or resources. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before sharing any information.

9. Children’s Privacy

Our services are designed for adults and adolescents under parental or guardian consent. We do not knowingly collect personal data from children under 13 without appropriate authorization.

10. Hosting and Third-Party Services (GoDaddy)

Our website is hosted through GoDaddy.com, LLC, which provides domain, hosting, and security services. GoDaddy may collect technical or usage information such as your IP address, device type, and browsing activity to support site performance and cybersecurity.
 

Crystal Clear Therapy PLLC does not control or manage the information collected by GoDaddy or its affiliates. You can review GoDaddy’s privacy practices here: https://www.godaddy.com/legal/agreements/privacy-policy
 

By using our website, you acknowledge that GoDaddy may process your data in accordance with its own policies.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new laws, technologies, or practice updates. The revised version will be posted on this page with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
 

Crystal Clear Therapy PLLC
4101 McEwen rd. Suite 346

Farmers Branch, Tx 75244
Info@crystalcleartherapy.com
214-336-4417